Level Up Workplace Productivity with Employee Centric Initiatives

 

Gartner, the world's leading research and the advisory company recently introduced the technological trends for 2021 during its annual IT Symposium/Xpo America’s conference. These trends are underpinned by three key themes of people centricity, location independence, and resilient delivery.

Human Capital is the most important asset in any Enterprise and to understand how it is engaged and managed is imperative for all organizations.

The latest trends are more data-driven and human-centric, a result of the disruption caused by the COVID-19 pandemic.

The pandemic has forced organizations to rethink and redesign their processes, structure, and models to ensure seamless delivery. It is inevitable for them to leverage advanced digital capabilities to understand in real-time how human capital is engaged.

Digital transformation (DX) around distributed operations management has gathered significant pace and the change that typically happens in a decade has been compressed in just one year. In the past, a majority of the digital transformation was focused on transformational strategies focused on customer experience. However, post COVID-19, designing the new distributed operations model and how human capital will be connected, visible, engaged, and optimized has taken center stage.

This needs a technology back-bone that helps companies work seamlessly in any hybrid model from being 100% in the office to 100% remote and every possible combination within.

 
Any people-centric operations management platform should focus on the following areas:

*Equitable Load balancing:  It is important working remotely doesn’t mean that there are pockets of teams that are underutilized and pockets are overworked. Balancing workload appropriately and ensuring equitable distribution of work with visibility is the key focus area for enterprises as they think about post COVID-19 operations model.  ProHance provides a real-time view of How teams are engaged and give insights into the workload distribution across different teams and has customized alerts that can be sent to employees to check on their health, remind them to take a break if they are working for long-duration continuously, and help set goals and track team and individual performance.

* Increase Self Awareness on how professional time is spent: ProHance helps employees get an understanding of their work style and how they can improve. ProHance is like a fitness band that makes team members aware of where they are spending their time and if the work, they are doing is important for their end customers. It takes the discussion away from the time you are logged into the system to the time they spend on productive applications. With ProHance’s automated self-improvement dashboards in place, employees can quickly assess themselves daily, thus improving their work without any supervision. With ProHance employees understand the need to do production sprints in the work zone with minimal distractions. Employees feel empowered with data and can self-analyze their working patterns and benchmark it against peers.

* Data consistency from the front line to top of the house: One of the biggest challenges in distributed work is that the leader's perception of what team members are doing is very different from their own perception. With ProHance all levels in the organization view the same data that is collected automatically without any subjectivity. This fosters transparent decision making and ensure correct data is being used to make organization decisions like when to backfill, how should pay for performance be designed, what should be the strategy for multi-skilling and many more.

* Focus on efficiency and effectiveness:  People centricity not only needs an automated measurement on how time is tracked. It also requires the ability to ensure that key outputs that are important for businesses are tracked effectively. Having a work output scorecard for each employee is known to be a fantastic method of enhancing productivity. ProHance can easily measure each employee's productivity trends and can help with creating a day-to-day work strategy for better performance. Promoting data-driven decision-making and fosters healthy competition within the organization.
Having a robust measurement platform that provides insights across all levels of the enterprise will be critical for future success in a distributed workplace. ProHance can help organizations get this visibility and help them get future-ready for the new normal.