How Employee Engagement Impacts Employee Productivity?

 

Most companies, irrespective of their core operations, have a strong focus on boosting employee engagement, and they have a very good reason for that.

After all, it is a key factor which is responsible for better customer experience, improved employee retention, increasing profits, and a whole long list. Though employee engagement is not the remedy for every, single workplace challenge an organization is facing, it does provide some valuable benefits-the most important one being an increase in employee productivity. According to a recent study based on workplace engagement in the USA, the staggering number of disengaged employees cost companies around $450-550 billion annually. Ouch, the numbers are way too huge, aren’t they? But sadly, this is the truth. A disengaged workforce doesn’t take any ownership and responsibility for their behaviour, attitude, and motivation while decreasing the overall productivity of the organization.

Keeping Human Capital at the Core is the Key

Recently, Gartner launched the key strategic technology trends for 2021 with 3 main themes, including:

·        People centricity

·        Location independence

·        Resilient delivery

The theme of people centricity is self-explanatory while suggesting that though the COVID-19 pandemic has transformed businesses as we see them, it is the people, be it in form of customers of the workforce, at the center. So now is the time when we, as organizations, give employee experience the much-required importance as we give to customer experience.

Working on Employee Engagement for Improved Employee Productivity

The concept of employee engagement is often misunderstood as it isn’t an occasional effort from an organization’s end to make its employees happy; rather it’s a continuous process being taken care of on a daily basis.

Employee engagement is about a workforce that is invested not just in their work but in the mission and goal of the organizations. Such employees show diligence and proactivity in their tasks with a strong focus on achieving the best at the work. Higher employee engagement leads to improved employee productivity as:

·        Money isn’t everything: If employees are happy with their job, they are ready to compromise with salaries. And it turns out that factors like constructive feedback and workplace transparency keep employees motivated if no other factors are changed.

·        No engagement, no reason to stay: For many employees, dissatisfaction at the workplace is a major reason for leaving an organization. If given an opportunity with a better employee experience, employees would strongly consider it.

·        Office isn’t just about work: For most the employees, job isn’t just a way of earning money but a lucrative learning opportunity as well. This means programs like reskilling, upskilling, enrichment programs, online classes aren’t gimmicks anymore, but an untapped way to improve employee productivity.

ProHance: The Digital Enabler

ProHance, a comprehensive enterprise workforce management solution, combines the latest technologies (IoT, Cloud) with the most agent-friendly solution, it allows businesses to effectively respond to ever-changing conditions while engaging agents and empowering teams. From self-improvement dashboards to operational transparency, ProHance handles everything that fosters organizational productivity.

With its features such as:

·        Real-time visibility with granular data to understand impact of changes in business, work environment, workloads, etc.

·        Workload analysis

·        Real-time visibility and relevant reporting on a dynamically distributed workforce

·        Segmentation of output based on location, tenure, and other attributes

·        Ability to Engage employees through quick surveys & prompts

ProHance is transforming the daily work processes and operations as we know them.