ProHance - Casestudy - Mindtree

Executive Summary

Mindtree as an organization initiated the Lean Transformation program to create a high-performance culture and strategically position itself as a competitive player in the industry, by minimizing inefficiencies and maximizing profits. ProHance provides activity profiling and time management analysis, which contributes towards the reduction of intellectual inefficiency. 

With ProHance automatic data collection and reporting capabilities, Mindtree has:  

ñ Classified value-added, non-value-added, and incidental activities.

ñ Reduced non-value add and incidental activities resulting in better planning and higher resource utilization

ñ Identified work allocation patterns based on application usage; resulting in effective workload balancing.

ñ Trended resource work productivity based on work pattern analysisñ  Created organizational benchmarks and targets, and identified enablers towards productivity improvement

Challenges

The project identified for the Lean program was an Application Maintenance Project for a leading personalized digital marketing service provider. The project platform was transitioned to Mindtree and had been in steady-state for the last 6 months. As the next level of optimization, the customer expectation was to increase the output of the team through continuous improvement initiatives on a yearly basis, while continuing to upkeep the reliability of the applications and infrastructure. In order to improve on productivity, inefficiencies in the system are to be identified, and the baselines of work patterns to be established.

ProHance Solution

ProHance collects the performance data for activities. The lean team analyzes time spent on incidental activities such as email and meetings, and time spent on non-value-added activities. This brings forth inefficiencies within the team and presents opportunities to reduce time spent on incidental and non-value added activities through better work allocation and training. The user dashboard provides visibility to each team member on their daily activities, which they effectively use to curtail time spent on non-value added activities. Application usage analysis indicates areas of improvement for e.g., based on the analysis on time spent by the team on emails, the Lean team suggested restructuring of mailboxes which minimized the time spent by a team member on emails and improved efficiency.

Results

ProHance was an integral part of the Lean transformation drive for the Application Maintenance Project and provided data inputs that helped the Lean team enable:  Increase in utilization – Project utilization increasedñ by 28% over 6 months through process streamlining and enhanced focus on value added activities  Using ProHance lean reporting capabilities theñ project efficiently managed work allocation and training opportunities, resulting in 24% increase in available effort.  Effective time management- through ProHanceñ personalized dashboard

Testimonial

“Mindtree has embarked on a journey of achieving high-performance culture & delivery excellence by implementing LEAN transformational practices. Since the start of this process last year, Mindtree has already seen more than 25%-40% efficiency improvement in projects and organizational processes. This has also positively impacted customer satisfaction, employee satisfaction, and work-life balance. ProHance has been an integral part of this organizational drive at Mindtree, providing activity profiling and time management analysis, which is used for managing intellectual waste. The ProHance team has been extremely supportive and proactive in enhancing their product to automate the entire process of data collection and analysis through their Advance Analytics module for LEAN.” Umesh Krishnamurthy, General Manager, Lean Coach & Head of Lean Implementation.